Refund and Cancellation Policy
This policy explains how digital-product refunds, cancellations, renewals, trials, gift purchases, and refund requests are handled.
Effective August 9, 2026The Veralore Question Book and optional Keeper's Kit are digital products delivered immediately after purchase. All sales are final and non-refundable, except where required by law.
If your download is missing, damaged, or inaccessible, email support@veralorefamily.com within 30 days of purchase. Veralore will make reasonable efforts to restore access or replace the files.
Duplicate or incorrect charges are handled under the Billing Errors section below.
The Brain Health Blueprint complete digital package includes a 14-day satisfaction guarantee.
If the package is not useful to you, reply to your purchase receipt or email support@veralorefamily.com within 14 days of purchase for a full refund.
You may keep the downloaded files after the refund. The package is educational and does not promise, diagnose, treat, cure, or prevent any health condition.
Veralore subscriptions renew automatically unless canceled before the next billing date.
Canceling a subscription stops future renewal charges. Cancellation does not automatically refund past charges and does not automatically delete Family Content.
Unless required by law or expressly stated in writing by Veralore, subscription payments are non-refundable and are not prorated for partial billing periods.
If a plan includes a free trial, the trial length and billing terms are shown at checkout or in the offer.
You are responsible for canceling before the trial ends if you do not want to be charged.
If a payment method is required for a trial, you authorize Veralore's payment processor to charge the applicable subscription fee when the trial ends unless you cancel first.
Gift purchases are one-time purchases for access to Veralore features for the stated gift period or value.
Unless required by law or expressly stated in writing by Veralore, gift purchases and redeemed gift codes are non-refundable.
Veralore may refuse, cancel, or revoke gift codes associated with fraud, payment disputes, abuse, or violation of the Terms of Service.
If you believe you were charged in error, contact Veralore at support@veralorefamily.com within 30 days of the charge with the account email, charge date, and a description of the issue.
Veralore may request information reasonably necessary to investigate the charge.
Requests received more than 30 days after the charge may not be eligible for an adjustment.
Nothing in this policy limits rights that cannot be waived under applicable law.
Payments are processed by third-party payment providers. Refunds, when issued, may be subject to processor rules, bank timing, and payment network requirements.
If you initiate a chargeback or payment dispute, Veralore may suspend account access while the dispute is pending and may revoke access if a charge is reversed.
Use the billing portal or account billing controls provided in the app to cancel a subscription. If those controls are unavailable, contact support@veralorefamily.com from the account email.
Cancellation requests must be received before the renewal date to avoid the next charge.
Refund, cancellation, and billing questions can be sent to support@veralorefamily.com.