What Veralore Collects
Account and family setup details, such as administrator email address, family name, loved one's name, and plan information.
Family content you add, including photos, questions, voice recordings, transcripts, story drafts, memory dates, people, places, and memoir material.
Loved-one device setup details, such as pairing status and the device's connection to a family space.
Optional mobile number and SMS consent details when a family turns on text message nudges.
Family activity counts record when audio is saved, an authenticated member starts playback, or the owner prepares an export. These records use family, user, and story identifiers, timestamps, and export completeness; they do not copy recording content or prove a person listened to the entire recording.
Basic service information, such as timestamps, delivery status, billing status, and support or CRM activity needed to run the service.
If you request help signing up, your name, email, questionnaire answers, optional message, and permission to reply. The team stores these in a private contact system and receives an email alert to follow up. An irreversible identifier derived from your network address helps limit spam; the signup form does not store the raw address.
How Veralore Uses Information
To create and maintain a private family memory space.
To show photos and questions to the loved one's device and save their answers for the family.
To send account, sign-in, billing, invite, family prompt, and optional SMS notification messages.
To prepare exports, memoir previews, story drafts, and family archive features.
To improve reliability, prevent abuse, troubleshoot issues, and respond to support requests.
To reply to signup requests and track follow-up. Requesting signup help does not enroll you in marketing emails or create a paid subscription.
SMS Text Messaging
If a family adds a loved one's mobile number and turns on text nudges, Veralore may send SMS notifications when a family member sends a new photo or question.
Message frequency varies based on family activity. Message and data rates may apply.
Consent to receive SMS messages is optional and is not required to buy or use Veralore.
A recipient can opt out by replying STOP to a Veralore text message, asking the family administrator to turn texts off, or contacting Veralore.
Veralore does not sell mobile numbers or share SMS opt-in information with third parties for their marketing or promotional purposes.
Sharing and Service Providers
Veralore uses trusted service providers to operate the service, including hosting, database, authentication, email, payment, storage, speech, AI, and SMS providers.
These providers process information only as needed to provide Veralore's services.
Family memory content is not sold. Veralore does not sell personal information.
Veralore may disclose information if required by law, to protect the service, or to prevent fraud or abuse.
Family Content and Privacy
Family photos, recordings, prompts, transcripts, and stories are intended for the family space that created them.
Family administrators and invited family members may be able to view, add, edit, export, or share family content depending on their role and the feature being used.
Families should only upload photos, names, phone numbers, and stories they have permission to use.
Retention and Choices
Veralore keeps family content while the family account is active or as needed to provide exports, billing, legal compliance, security, and backup functions.
Families can request help accessing, correcting, exporting, or deleting account information and family content.
SMS text nudges can be turned off from the family phone setup page or by replying STOP to a text message.
Security
Veralore uses reasonable technical and organizational measures to protect family content and account information.
No online service can guarantee perfect security, so families should use care when inviting members, sharing private links, and uploading sensitive content.
Children
Veralore is intended for adults creating and managing family memory spaces. It is not directed to children under 13.
Changes
Veralore may update this Privacy Policy as the service changes. The updated date on this page will show when the policy was last revised.
Contact
Questions or privacy requests can be sent to privacy@veralorefamily.com.
Account, billing, and product support is available at support@veralorefamily.com.
Veralore is a Colorado-based business operated by Russ Gallivan.
Related Policies
Terms of Service
SMS Terms
Refund and Cancellation Policy
Data Deletion Policy
Cookie Notice