Data Deletion Policy
This policy explains how Veralore handles requests to access, export, correct, or delete account and family memory information.
Effective July 6, 2026Family administrators may request access, correction, export, or deletion of account information and Family Content associated with their family space.
Because Veralore is a shared family memory service, deletion requests may affect other family members' access to shared photos, recordings, stories, and memoir material.
Where available, family administrators may use in-app export tools to download family archive materials.
Export files may include photos, prompts, transcripts, stories, metadata, and other family archive content available at the time of export.
To request deletion, contact privacy@veralorefamily.com from the administrator email address and identify the family space or account.
Veralore may ask for reasonable verification before processing a request.
Deletion may remove account data, family content, photos, recordings, transcripts, story drafts, prompts, phone numbers, SMS consent records, and related service data, subject to the exceptions below.
Veralore may retain information as needed to comply with law, enforce agreements, prevent fraud or abuse, resolve disputes, maintain security, process billing records, preserve backups for a limited period, or establish, exercise, or defend legal claims.
Deleted content may remain in backups or logs for a limited period before being overwritten or purged through normal retention cycles.
If multiple family members have access to the same family space, Veralore may require administrator authorization before deleting shared Family Content.
If one family member asks to delete content they personally provided, Veralore will evaluate the request in light of account roles, family permissions, technical feasibility, and applicable law.
Veralore will work to respond to verified deletion requests within a reasonable time and within time periods required by applicable law.
Complex requests, identity verification issues, legal holds, backups, or technical limitations may require additional time.